Introduction of PayByLink

PayByLink

We will soon start using a new system, PayByLink, to send some of our invoices to patients. Sending invoices via PayByLink means that we can give you more information about the invoice, and also enables you to pay the invoice online if you wish. PayByLink is provided by Medtech Medeor, who also provide our Practice Management System.

We will firstly be using Pay By Link as part of our repeat prescription process. When we complete a requested repeat prescription, we will send the associated invoice via PayByLink, so that you get a copy of the invoice to pay but also know that the repeat prescription has been completed and sent to the pharmacy.

You can still pay for your repeat prescription via online banking, this is no requirement to pay online via PayByLink.

Key Information about PayByLink

• You don’t need to create an account or download any apps
• Family account holders, carers or guardians can pay all outstanding invoices for all whānau linked to their account
• Invoices can be paid in full or as a part payment
• You can requested a detailed receipt via email as part of making a payment

Security

If we send you a PayByLink message it will contain a secure link to a personalised, EBHC-branded webpage you can use from any device. The link will start with “https://paybylink.medeor.co.nz”, so you can check this to make sure that this is a legitimate link.

If you choose to pay your invoice online, PayByLink is independently audited for compliance with the Payment Card Industry Data Security Standard (PCI DSS). Please note that payments online are considered 'card-not-present' transactions and so incur a higher surcharge that matches the costs that we are charged for this transaction. There is no obligation to pay online.

If you have any questions regarding PayByLink, please email us via hello@ebhc.co.nz

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